Need Help

#11 · 2019-07-09, 01:32

lol

No worries! I have totally been down that road before

#12 · 2019-07-09, 15:37

Good it got sorted, is there a way to replicate it so I can fix it?

edit: Probably this is because of directly clicking the PayPal button at the cart page instead of "Proceed to checkout"? I've removed that option now.

#13 · 2019-07-09, 22:10

Hi elmor

ill try it a couple times.

but ya i guess your right it probably has to do with the paypal button. i was using this option cuz i tought it would use the shipping address which are stored in my paypal account so i dont need to fill out anything. had to login to my paypal as usual but than i got back to the checkout page with only one option which was proceed to checkout.
as soon as i clicked on that the page refreshed and gave me that wired billing phone error.

johnksss also had a good idea. could be something wrong with the "billing address" an "shipping address"

because theres only a phone field in the billing address not in the shipping address.

Johnksss: "6. Take checkmark out of Different Billing Address and fill in information."

#14 · 2019-07-09, 22:27

looks good now.

after adding products to the cart and clicking on proceed to checkout ill allways get to the page were i have to fill out my address/phone nr.

so i guess it was the paypal thing.

because there wasnt any page to fill out anything if paypal was used. maybe its because paypal doesnt give away the phone nr. just the normal things name, address and so on.

#15 · 2019-07-11, 07:40

Quote from oceanofwisdom on 2019-07-09, 22:27

looks good now.

after adding products to the cart and clicking on proceed to checkout ill allways get to the page were i have to fill out my address/phone nr.

so i guess it was the paypal thing.

because there wasnt any page to fill out anything if paypal was used. maybe its because paypal doesnt give away the phone nr. just the normal things name, address and so on.

Great, thank you for the report.

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