Shipping halted during Chinese New Year

It’s time again for Chinese New Year in this part of the world which will affect the shipping schedule. Soon it will be the Year of the Ox. The last processing date for orders is February 9th 7th but already from now it may take longer than usual. Shipment processing is expected to return to…

Email problems, new hosting service

There has been issues since yesterday with the hosting provider resulting in no emails being sent out. The site has now been moved to a new provider and hopefully things will be smoother. If you’ve been affected, please get in contact and we’ll help you sort things out.

Increased shipping time and cost

Due to the effect of COVID-19 on the shipping business, shipments are taking longer to reach their destination and the cost is increased. Current orders using registered airmail take an additional week to get delivered (total time 2-4 weeks). DHL orders seem to take up to 10 days instead of the usual 3-5 days. Registered…

Problems with emails to t-online.de

Currently emails being sent from the website to email addresses using @t-online.de are not reaching their destination, including order confirmations and shipping notices. If you have questions about your order, the easiest way to get answers is to join our Discord channel.

Customer Survey

In order to improve current and future products, it would be great to know what your experience has been like with ElmorLabs and its products so far. It’s relatively short and shouldn’t take more than a minute or two to complete. Much obliged! https://www.surveymonkey.com/r/GH7C5TG

Chinese New Year 2020

Update 2020-03-02: Orders are now processed as usual  Update: Due to the COVID-19 outbreak order shipments are stalled indefinitely. Due to Chinese New Year holidays from Jan 23rd to 31st, no orders will be shipped out during those dates. Surrounding days will also experience delays. Please take this into considering before placing your order.