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No Sent Order

Hello,

I would like information regarding my order #3969 from 2022-02-25 due still processing and was alreay paid.

Alberto

Hello Alberto,

We've reached out to you on 2022-03-05 by email because you need to provide CPF/CNPJ number with your order to Brazil. As soon as you send it to us your order will be shipped.

Webshop Policy

/Jon

Quote from alberto-carretero Stickman Hook on 2022-03-12, 18:05

Hello,

I would like information regarding my order #3969 from 2022-02-25 due still processing and was alreay paid.

Alberto

How to complain that the order has not been sent?

Quote from herringbur on 2025-08-18, 09:46
Quote from alberto-carretero Stickman Hook on 2022-03-12, 18:05

Hello,

I would like information regarding my order #3969 from 2022-02-25 due still processing and was alreay paid.

Alberto

How to complain that the order has not been sent?

Hello, if there's an issue with your order you can submit a support ticket here: https://www.elmorlabs.com/support/ . FYR there are currently no unshipped orders in waiting.

Quote from alberto-carretero moto x3m on 2022-03-12, 18:05

Hello,

I would like information regarding my order #3969 from 2022-02-25 due still processing and was alreay paid.

Alberto

Hey Alberto, sorry to hear about your order delay! Have you tried contacting customer support directly with your order number? Might be worth escalating the issue.